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🔧Industry Guide

CRM Guide for Plumbers

Find the perfect CRM for your plumbing business

15 min read
Updated January 2025
1,856 downloads

Specialized CRM recommendations for plumbing contractors, covering emergency dispatch, parts inventory management, and flat-rate pricing integration.

1.Plumbing-Specific CRM Requirements

Plumbing contractors have unique needs that general CRMs often miss. Here's what matters most:

Emergency Dispatch Capabilities

Plumbing emergencies don't wait for business hours:

  • 24/7 call handling
  • Priority routing for emergencies
  • Water damage documentation
  • Insurance coordination features
  • Parts Inventory Management

    Unlike other trades, plumbers need extensive parts tracking:

  • Truck stock management
  • Common parts database
  • Supplier integration
  • Price book updates
  • Warranty tracking
  • Flat-Rate Pricing Integration

    Professional plumbing businesses use flat-rate pricing:

  • Pre-built task pricing
  • Material markup calculations
  • Service call fees
  • Diagnostic charges
  • Member pricing tiers
  • 2.Top CRM Features for Plumbers

    These features separate plumbing-specific CRMs from generic options:

    Water Heater Tracking

  • Installation dates
  • Warranty expiration alerts
  • Maintenance reminders
  • Replacement recommendations
  • Drain Service Management

  • Service history by location
  • Camera inspection integration
  • Recurring maintenance scheduling
  • Problem area mapping
  • Permit Management

  • Permit application tracking
  • Inspection scheduling
  • Code compliance notes
  • Municipality requirements
  • Commercial vs Residential

  • Different pricing structures
  • Compliance requirements
  • Invoice terms
  • Service agreements
  • Key Takeaways

    • ✓Emergency dispatch is critical for plumbing businesses
    • ✓Parts inventory integration saves time and money
    • ✓Flat-rate pricing compatibility is essential
    • ✓Water heater and drain service tracking differentiate plumbing CRMs

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